Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Custom made orders are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
If you need to return an item, please send it to our business correspondence address:20 Bradenham Road, Shipdham, Thetford, Norfolk IP25 7PH. This address is provided for returns and formal correspondence only.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 10 working days for the bank to process your refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund will appear in your account.
If you still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Need help?
Contact us at [email protected] for questions related to refunds and returns.