Welcome to Have a Go Crafts. By using this website, you agree to the Terms & Conditions outlined below. If you have any questions, please contact us at [email protected] .
1. About Our Website.
This website is operated by Have a Go Crafts, a mum-and-daughter craft business based in the UK. We may update or change content on this website at any time. All images, product descriptions, and content belong to Have a Go Crafts and may not be copied or used without permission.
2. Product Information
We make every effort to provide accurate product descriptions, photos, and measurements.Please note:Colours may vary due to screen settings.
Handmade items may differ slightly in size, shape, or appearance.
Yarn dye lots can vary between batches.
Prices, availability, and descriptions may change at any time.
3. Prices
All prices are shown in GBP (£). No VAT is charged on our products. Delivery costs are shown separately at checkout.
4. Placing an Order
When you place an order:
You will receive an automated email confirming we received it.
Your order is accepted once payment has been successfully processed.
We may cancel an order if an item is out of stock, payment does not clear, or we suspect fraudulent activity.If we cancel your order, we will refund you in full.
5. Payment
We accept the payment methods shown at checkout.Payment must be received before your order is dispatched (unless cash payment on delivery has been selected).
6. Delivery
We aim to dispatch orders within the timeframes shown on our website. Delivery times are estimates and may vary due to postal delays beyond our control.
Please ensure your delivery address is accurate. We cannot replace or refund parcels lost due to incorrect information provided at checkout. Once dispatched, responsibility for delivery passes to the courier/postal service.
7. Returns, Refunds & Cancellations
Our full Returns & Refunds Policy can be found on our Returns & Refunds Page. It explains:
How to return an item
Timeframes for returns
When refunds apply
Conditions for returned items
Custom and made-to-order items cannot be cancelled or returned unless faulty.
8. Faulty Items
If you receive a faulty or damaged item, please contact us at [email protected] as soon as possible. We may request a photo to help assess the issue.
Where a fault is confirmed, you are entitled to a repair, replacement, or refund in accordance with UK consumer law.
9. Custom & Made-to-Order Items
Custom items are created specifically for you. For this reason:
They cannot be returned unless faulty
They cannot be cancelled once work has started
Slight variations in colour or appearance may occur
10. Customer Correspondence Address
In accordance with UK E-commerce and Consumer Regulations, our business correspondence address for returns and formal communication is: 20 Bradenham Road, Shipdham, Thetford, Norfolk IP25 7PH. This address is provided for regulatory purposes only and should not be used for general enquiries.
11. Limitation of Liability
We are not responsible for:
Indirect, incidental, or consequential losses
Delays caused by the postal service or courierLosses resulting from misuse or improper care of products
Your statutory rights as a consumer are not affected.
12. Privacy
Please refer to our Privacy Policy for details on how we collect, store, and protect your personal data.
13. Governing Law
These Terms & Conditions are governed by the laws of England & Wales.Any disputes shall be resolved in the courts of England & Wales.